Technology Customers Want In Restaurants in 2024

It can handle booking reservations online — a functionality that 33% of consumers want to have access to — by simply using a pop-up that asks  visitors to type in a time that best suits them. The chatbot will pull data from your booking system and see whether the requested time is available before booking it for the customer. If the requested time  is unavailable, the bot will offer an alternative. Launch your restaurant chatbot on popular external messaging channels like WhatsApp, Facebook Messenger, SMS text, etc. However, also integrate bots into your proprietary mobile apps and websites to control the experience.

Handling table reservations is tricky business for most restaurant owners and its customers. The standard process is to call the restaurant and have one of its team members talk you through available dates and times, whereas a chatbot smoothes out the entire process. Customizing this block is a great way to familiarize yourself with the Landbot builder. As you can see, the building of the chatbot flow happens in the form of blocks. Each block represents one turn of the conversation with the text/question/media shared by the chatbot followed by the user answer in the form of a button, picture, or free input. These ones help you with a variety of operations such as data export and calculations… but we will get to that later.

Set Up Total Tracker

While it’s possible to connect Landbot to any system using API, the easiest, quickest, and most accessible way to set up data export is with Google Sheets integration. Though the initial menu setup might take some time, remember you are building a brick which can be saved to your library as a reusable chatbot for restaurants block. Formulas block allows you to make all kinds of calculations and processes similar to those you can do in Excel or Google Spreadsheets inside the Landbot builder. Though, for the purposes of this tutorial, we will keep things simpler with a single menu and the option to track an order.

Ask walk-ins to scan the QR code to join a virtual queue, which allows them to wait wherever they want. The chatbot will send them a message when they’re next in line for a table, and will ask them to make their way to the door. If your restaurant doesn’t take reservations, or even if you do, you likely still need a way to manage walk-ins, especially during busy periods.

Examples of Restaurant Chains Using Chatbots

StatsBot connects with other data points like SalesForce, Google Analytics, SQL databases to help you get the most out of your business. Conversations initiated via customer matching will have a final opt-in during the first Facebook Messenger chat interaction. Although AI has come a long way, when it comes to voice recognition and natural speech processing it still has some way to go. Vistry’s CEO and Founder, Atif Kureishy, has experienced firsthand how enterprises have grown exponentially through AI and sees how the restaurant industry is ripe for AI’s operational efficiency. In this example I sent ChatGPT a very simple prompt, and the tool ran with it, delivering a full and very descriptive paragraph on Turkey BLTs. Depending on what you need, you should define buttons and connect each button to its specific block, where you can answer by replying with Text, Image, or Video.

They also provide analytics to help small businesses and restaurant owners track their performance. It is important to timely deliver personalized deals and promotional offers to customers to nudge them toward a sale. Chatbots allow restaurants to instantly deliver this information to customers right on their desktop and mobile screens. Restaurant chatbots are also able to automatically detect when a customer has signed up for their special deals and promotions, encouraging them to take the next step and order more.

Platforms with 2+ employees that provide chatbot services for restaurants or allow them to produce chatbots are included in the list. Access to comprehensive allergen information is not only a preference but also a need for clients with dietary restrictions or allergies. Restaurant chatbot examples, such as ChatBot, intervene to deliver precise and immediate ingredient information. Because chatbots are direct lines of communication, restaurants may easily include them in their marketing campaigns. ChatBot enables tailored and focused communication with the audience, whether advertising exclusive deals, discounts (make sure to see our discount template as well), or forthcoming occasions. Customers feel more connected and loyal as a result of this open channel of communication, which also increases the efficacy of marketing activities.

Then provide additional training data to expand the bot‘s conversational abilities and comprehension. According to Hospitality Technology, up to 30% of online reservations are no-shows when there are no confirmations. Restaurant chatbots can help reduce no-shows by automatically sending reservation confirmations and reminders.